Terms and Conditions for Digital Platforms
We draft the terms and conditions for your website, application, subscription platform, or e-commerce, complying with the legislation of your jurisdiction in Latin America. Protect your digital business, define the rules of use, and establish a clear legal framework based on international standards and tech industry best practices.
Why do you need professional terms and conditions?
Terms and conditions are the contract between your platform or application and every user who uses it. They define usage rules, each party's responsibilities, payment and contracting conditions, and conflict resolution mechanisms. Without this document, your company is exposed to claims without a legal framework to back it up.
In Latin America, consumer protection laws such as Law 1480 of 2011 (Consumer Statute) in Colombia, Law 29571 in Peru, and equivalent regulatory frameworks in Chile, Mexico, and other countries establish specific obligations for digital platforms. Consumer protection and trade authorities can impose significant penalties for non-compliance.
What should your terms and conditions include?
Definitions and contract purpose
Scope of the digital service or product, user definitions, account types, and nature of the contractual relationship.
Rights and obligations
User rights, service provider obligations, prohibited conduct, and consequences of non-compliance.
Economic conditions
Prices, payment methods, billing, refund policies, and management of subscriptions or automatic renewals.
Intellectual property and content
Platform content ownership, usage licenses granted to users, usage restrictions, and copyright protection.
Limitation of liability
Scope of platform liability, valid exclusions, applicable warranties under local legislation, and technical incident management.
Dispute resolution
Complaint mechanisms, mediation and arbitration if applicable, governing law, and competent jurisdiction for disputes.
Our drafting process
Platform analysis
We review your digital product, user flow, monetization model, operating jurisdictions, and features to understand specific legal risks.
Regulatory audit
We identify applicable legal obligations based on your industry and the jurisdictions where you operate: consumer protection, e-commerce, data protection, and sector-specific regulations.
Custom drafting
We create a document in clear language that complies with local and international regulations and protects your operation. No generic templates. Every clause is tailored to your business model and industry best practices.
Review and delivery
We deliver the final document and advise you on how to present the terms to users, obtain valid acceptance, and manage future updates.
Complement your digital protection
Terms and conditions are part of a broader legal ecosystem for your digital platform:
- → Privacy policy and personal data processing to comply with data protection regulations in every jurisdiction where you operate.
- → SAS incorporation or corporate structure to operate with a formal legal structure in each market.
- → Trademark registration to protect your platform's name in every jurisdiction where you operate.
- → Digital compliance audit to verify your entire operation complies with applicable consumer protection, e-commerce, and sector-specific regulations.
Frequently Asked Questions
Not recommended. Generic templates don't account for the legislation of your specific jurisdiction, your particular business model, or your platform's specific risks. A poorly drafted document can be declared an abusive clause by consumer protection authorities and leave you without legal protection.
We recommend reviewing them at least once a year or whenever you change features, pricing models, or when there are relevant regulatory changes in the jurisdictions where you operate. You must notify users about substantial changes and obtain their acceptance to continue using the service.